GENERAL FAQ

You can choose any style of your choice from our website and add it to the cart.
Proceed to check out and choose to pay for your order via online payment, credit/debit card, UPI or Cash on Delivery.

Yes, we ship internationally at an additional standard international shipping rate. You can check for the same via the following link

https://thecaistore.com/pages/international-shipping

If you have broader feet, we suggest choosing a size up from your regular size.

Please refer to the CAI size chart to be fully sure of your size!

If the size in your chosen style is unavailable, it may be under pre order and the same will be delivered to you within the given timeline mentioned under the product description. In case the product is not under pre order please get in touch with our customer care team via email customercare@thecaistore.com, whatsapp on +91 85912 37531 or call us +91 84849 31561.

You can subscribe to our monthly newsletter to stay up to date with all the latest news and offers.

You can know all about the loyalty program via this link

https://thecaistore.com/pages/faq

In case the product does not fit you/or you don’t like it, you can ship it to us within 14 days of the deliver and we can either send a size that fits you or give you a credit note for the same amount.

Return Portal: https://returns.thecaistore.com/

Our Lower Parel boutique is open from Monday to Saturday from 10:30 am to 7 pm.

312, Vasan Udyog Bhavan, opposite Phoenix mills, off S B marg, Lower Parel (W) Mumbai -13

Store Locator

- You can pay via Credit/ Debit Card
- Paytm
- Net Banking
- UPI
- Any available wallet at the checkout
You can check for the same on time of check out.

Orders usually take 3 - 5 working days from the time of order placement.

Once your order is dispatched, tracking details will be shared with you via email.
You can track your order from there or enter your shipment number on the below link
https://thecaistore.vamaship.co/

Please email/call us for your queries at

customercare@thecaistore.com


Call - +91 84849 31561

WhatsApp - +91 85912 37531

Customer Care timings: Monday to Saturday from 10 am to 7:30 pm

Please email us at media@thecaistore.com and our concerned team will take it ahead.