FAQ’s
Have questions? Reach out to us anytime.
Orders
Explain the process of placing an order
You can choose any style of your choice from our website and add it to the cart.
Proceed to check out and choose to pay for your order via online payment, credit/debit card, UPI or Cash on Delivery.
How many days will my order take?
Orders usually take 3 - 5 working days from the time of order placement.
How do I track my order?
Once your order is dispatched, tracking details will be shared with you via email.
You can track your order from there or enter your shipment number on the below link
https://thecaistore.vamaship.co/
How do I contact customer support?
Please message us on whatsapp for your queries at +91 85912 37531
Customer Care timings: Monday to Saturday from 10 am to 7:30 pm
I am a reseller, how can I connect with the brand?
Please email us at media@thecaistore.com and our concerned team will take it ahead.
Why are prices different on Myntra or other marketplaces?
Please note: Prices on our official website may differ from those on third-party marketplaces such as Myntra due to their own promotions and pricing policies. These differences are managed by the respective platforms, and we won’t be able to offer refunds or adjustments based on marketplace pricing.
How can I get all updates about the brand?
You can subscribe to our monthly newsletter to stay up to date with all the latest news and offers.
Shipping & Returns
Do you have International shipping?
Yes, we ship internationally at an additional standard international shipping rate. You can check for the same via the following link
https://thecaistore.com/pages/international-shipping
What is the Return / exchange policy
In case the product does not fit you/or you don’t like it, you can ship it to us within 14 days of the deliver and we can either send a size that fits you or give you a credit note for the same amount.
Return Portal: https://returns.thecaistore.com/
What is the store timing?
Our Lower Parel boutique is open from Monday to Saturday from 10:30 am to 7 pm.
312, Vasan Udyog Bhavan, opposite Phoenix mills, off S B marg, Lower Parel (W) Mumbai -13
Payments
What are the payment options available on the website
- You can pay via Credit/ Debit Card
- Paytm
- Net Banking
- UPI
- Any available wallet at the checkout
You can check for the same on time of check out.
Product Information
If my feet are broad/flat will the same size fit me?
If you have broader feet, we suggest choosing a size up from your regular size.
Is your size similar to other brands size chart?
Please refer to the CAI size chart to be fully sure of your size!
My size is unavailable
If the size in your chosen style is unavailable, it may be under pre order and the same will be delivered to you within the given timeline mentioned under the product description. In case the product is not under pre order please get in touch with our customer care team via email customercare@thecaistore.com, whatsapp on +91 85912 37531 or call us +91 84849 31561.