Return/Exchange Form 



Easy Returns

Incase of a return, you will have to courier the product back to us. This cost will not be borne by us.

If you require a pickup facility , we will arrange for the same provided you pay the courier cost in advance ( it can be paid via paytym , google pay, bank transfer) whichever is easier. 


*Ensure that the following address is securely pasted on the returns box*

The Cai Store
312, Vasan Udhog Bhavan
Sun Mill compound, Opp phoenix mills,
Lower Parel, Mumbai - 400013

Eligible for Return

  • Your item must be unused & in the same condition in which you received it.
  • It should be in its original packaging accompanied by a proof of purchase.


1) Any returned item received by us that do not meet the above mentioned conditions, will not be accepted and will be returned back to you at your expense. No amount will be reimbursed in this case.

2)  If you purchase from a retail store or 3rd party website other than CAI, the inquiry must be made directly though that retailer.

Credit Note

  • We DO NOT provide REFUNDS.
  • All items purchased from our website can be returned for a credit coupon within 14 days from the date of delivery. The entire amount of the returned product (excluding shipping cost) will be credited to the coupon code.

How to use the Credit Note

  • Once you receive the credit note code from us, you can apply it on our website at the checkout page
  • Once you  reach the checkout page, you have to apply the credit note code in the 'DISCOUNT CODE' section and click on 'APPLY'
  • You will see the discount code will immediately be reflected and the amount will be deducted in the total as per your discount amount given
  • If there are any issues in using the credit note code please contact our customer care team and they will be of assistance
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