• For returns/exchange of items that are not on sale - A credit note equivalent to the cost amount is provided. Cash/ Monetary refunds are not provided.
  • In case the product does not fit you/or you do not like it, you can exchange the same within 14 days for a different size or a *credit note.
  • Monetary refund will not be provided
  • Item must be unused & in the same condition in which you received it.
  • It should be in its original packaging accompanied by a proof of purchase.
  • Returned items received will be examined by the quality check team. Failing to meet the qualifying conditions mentioned will not be accepted and will be returned back to you at your expense. No amount will be reimbursed in this case.
  • If you purchase from a retail store or 3rd party website other than CAI, the inquiry must be made directly through that retailer.
  • International orders are not eligible for returns/exchanges or refunds.

Return Process: In order to return a pair of shoes, customers can press on the RETURN tab on the main menu or you can find the link here -   


For easy returns and exchange visit the website: returns.thecaistore.com.

The minimum cost for reverse exchange, wherein you have chosen for us to collect it, comes at a cost of Rs. 150 which is borne by the customer. You can follow the easy procedures through the website in case you like to exchange the style in a different style.



*Credit Note: All items purchased from our website can be returned for a credit coupon within 14 days from the date of delivery. The entire amount of the returned product (excluding shipping cost) will be credited to the coupon code.

How to use a Cai Credit Note: 

  • Cai Credit Note can be applied on our website at the checkout page
  • On the checkout page, you have to apply the credit note code in the 'DISCOUNT CODE' section and click on 'APPLY'
  • The discount code will immediately be reflected and the amount will be deducted in the total as per your discount amount given
  • For any issues in using the credit note code please contact our customer care team for assistance


Thecaistore.com reserves the right to cancel any order without any explanation for doing so, as per the circumstances where the requirement could not be met. The company will ensure that any communication of cancellation of an order or any applicable refund will be made in a reasonable time.

Custom CAI Policy:
  1. A Custom CAI product can only be a PREPAID ORDER
  2. A Customised pair cannot be Exchanged OR Returned
  3. We request you to kindly check your size before placing an order. Once the initials are engraved, the pair cannot be Returned OR Exchanged 
  4. In case you need any assistance in terms of sizes,colour, fit etc kindly reach out to our customer care team. We are more than happy to assist you. Please reach us out on 8591237531
  5. Once your order is confirmed, our customer care team will call you to confirm your order and initials 


  • All footwear at Cai is manufactured using non-leather material. We do not suggest wearing them in and around water.
  • Varied weather conditions can affect the conditions of the footwear including the accessories that come with it. We request you to store them in a dust bag
  • Always dry your feet before wearing your footwear. Wet or moist feet can lead to minor damages in the footwear.
  • Our footwear does not come with a warranty. The life of the same simply depends upon the wear and tear of the product.
  • We do not take repair requests after 3 months of delivery.
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