Returns and Refund policy

• In case, you wish to exchange any product, you need to return it within 14 days of delivery.
• No Refunds and Exchanges on certain products. Please check individual product pages for more details on each product. No Returns and Exchanges are possible on products purchased during on the EOSS SALE
• Return/exchanges are eligible for sale items, excluding products purchased on EOSS SALE.
• Please note, we do not provide any monetary refunds.
• In the case of returns, the item purchased must be unused and in the same condition in which you received it. The products should be in their original packaging accompanied by proof of purchase.
• Return items received will be checked by the quality assurance team. Failing to meet any expectations, the product will be not accepted as well as will be returned back to you at your expense (if requested by you). No amount will be reimbursed in this case nor will the new/exchanged pair be dispatched.
• Exchanges for a particular product are subject to the availability of the product or the desired size. In the event that the product is unavailable, a credit note will be issued. This credit note can be used to purchase any item from our website.
• We request you to coordinate with the third-party website or retail store for any return or exchange request of the products purchased from them.
• International orders are not eligible for any returns/exchanges.
• Any products purchased from CAI Store Retail Outlet, Shoppers Stop, EBOs will be returned to the place of purchase. 
• In case of a missing/wrong/damaged product, we request you to get in touch with our customer care team within 72 hours of delivery.

Return Process: In order to return a pair of shoes, customers can press on the RETURN tab on the main menu or you can find the link here - returns.thecaistore.com.

*Credit Note: All items purchased from our website can be returned for a credit coupon within 14 days from the date of delivery. The entire amount of the returned product will be credited to the coupon code.

How to use a Cai Credit Note: 

• Credit Notes can be applied on our website at the checkout page.
• On the checkout page, you have to put the credit note code in the 'DISCOUNT CODE' section and click on 'APPLY'.
• The discount code will immediately be reflected and the amount will be deducted from the total as per your discount amount given.
• These credit notes cannot be exchanged for cash nor is it exchangeable or used by any other email id.
• All credits are valid for a period of four months from the date of issuance.
• Also if the credit note has expired it cannot be extended under any circumstances, so please use it within your validity date.
  
  For any queries or doubts please contact our customer care team customercare@thecaistore.com.

CANCELLATION POLICY 

For all CASH ON DELIVERY orders purchased online, cancellations must be made within 24 hours of placing the order. Any cancellations for PREPAID orders will be issued with a credit note. Once a COD order is verified via call/ whatsapp, it cannot be cancelled.

DAMAGE AND REPAIR POLICY

We strive to create footwear of good quality using tested materials. However, we understand that occasional issues may arise. To ensure customer satisfaction, we have a repair policy in place. This policy does not cover damage resulting from normal wear and tear, such as scuffs, scratches, and fading, or from unforeseen incidents like accidental drops, spills, or exposure to extreme conditions. CAI strives for high quality, but cannot be held responsible for the natural deterioration of footwear over time or damage caused by unpredictable events during use.

Manufacturing Defects:

• If your shoes show signs of wear and tear within 30 days of delivery due to a manufacturing issue, you may be eligible for a repair. This excludes normal wear and tear like abrasions or fading. 

Repair Process:

• Eligibility:  Footwear may be accepted for repair in rare exceptions after an assessment from our experts.
• Repair Charges: Repairs will be performed at no charge to the customer.
• Shipping Fees: The customer is responsible for a shipping fee of Rs. 150 for all repairs.
• Geographic Limitations: Repair services are available only for customers within India.
• Discounted Products: No warranty, guarantee, exchange, or repair services are available for products purchased at a discounted price on the website, in stores, or through marketplace.

CAI reserves the right to determine the eligibility of any repair request based on individual circumstances and the nature of the damage.