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You have 7 calendar days to return an item from the date you received it.


To be eligible for a return:

– Your item must be unused and in the same condition that you received it.

– Your item must be in the original packaging (Once your return is received by us, the quality will be checked. This is subject to your return having met the requirements of being unused and returned with original packaging and tags in place and returned within 7 days)

– Your item needs to have the receipt or proof of purchase from only OUR website and mention the Order No.

*Ensure that the following address is securely pasted on the returns box*

The Cai Store
56, Ground Floor, Kaliandas Udyog Bhavan,
Century Bazaar, Prabhadevi, Mumbai-400025

NOTE: Any returned item received by us that do not meet the above mentioned conditions, will not be accepted and will be returned back to you at your expense. No amount will be reimbursed in this case.

Credit Note

-All items purchased from our website can be returned for a credit coupon within 7 days from the date of delivery. The entire amount of the returned product (excluding shipping costs) will be credited to the coupon code.

-This coupon can be used for a future purchase within 4 months on our website.



-The customer has to bear the shipping costs for returning the item.


For any queries please contact us on customercare@thecaistore.com

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